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Frequently Asked Questions
Here you’ll find answers to common questions. If your question isn’t listed, feel free to give us a call or send us a message!

Questions About Payment and Shipping
Questions About Our Products
For a smoother process, we recommend using the service
for orders to Switzerland. You can find all the details at
. This service handles all customs formalities and delivers your order directly to your door for a small fee. Your package will arrive quickly, fully declared, and cost-effectively.
Note on fees/VAT for worldwide orders, including CH/UK
We ensure that all orders are properly declared for customs.
However, you may still be required to pay import fees in your destination country, which we cannot cover.
Additionally, VAT is not reimbursed.
Please keep this in mind before placing your order with us.
You can pay by invoice, PayPal, credit card, or bank transfer (prepayment).
In your PayPal account, you can link your bank account or credit card as a payment method.
Direct debit is currently not available, but we are working on it.
Just like you receive products from us that we use ourselves, you shop with us the way we would want to shop online. When you click “Pay Now,” your data is securely encrypted through our shop system.
We only collect the information necessary to process your order—just your email address and shipping details. There’s no automatic registration, no hidden subscriptions, and your data stays with us. We’ll never share it with anyone.
If you’d like, you’re welcome to create a customer account, which only you will have access to.
And the security doesn’t stop there.
We offer free shipping on most products (see also "How much does shipping cost?")—no hidden fees!
If you’re not satisfied with a product, just let us know and send it back. We’ll give you a full refund—that’s our 100% satisfaction guarantee.
Squalane 50 ml: 12386619
Quite simply: yes.
Our products contain no animal-derived ingredients or ingredients of animal origin. Without exception.
We recommend using plain tap water and our Mikrofasertuch+ for facial cleansing.
Our products are fresh cosmetics with a natural shelf life due to their high concentration of pure active ingredients. Once opened, they are good for 6 months.
However, the products don’t spoil like milk, for example. Only some active ingredients may start to gradually lose their effectiveness over time.
Quite simply: Yes. All of our products are absolutely cruelty-free.
A quick thought on this topic: Pharmacist Hartmut Beyer originally developed all of our products for himself and his family. This meant he only used ingredients he knew were safe and well-tolerated. If an ingredient needs to be tested on animals to determine whether it’s safe for users, what does that say about the company’s philosophy?
We, the sons, began using Hautcreme+ as an after-sun lotion during its very early development stages (about 15 years ago). We like to joke that, “We don’t do animal testing, only kid testing!” ;)
Our products go beyond natural cosmetics—we take it a step further.
Our inspiration comes from the human body itself. We include only ingredients that benefit the skin and never cause harm.
Unlike conventional natural cosmetics, we strictly avoid:
Essential oils
Alcohol
Animal-derived ingredients
Fragrances and colorants
For us, sustainability means creating products without compromise—the best for your skin and the best for the environment. That’s why we source sustainably produced ingredients and always select the highest quality for you, preferably certified to the rigorous Ecocert standard.
Our concept
Hautcreme+ is performance-driven skincare designed to deliver lasting, sustainable effects. We focus on skin-identical ingredients and a balanced combination of active ingredients.
Learn more about Hautcreme+ here
.
Discover all the ingredients explained here
.
The cream
To achieve exceptional results, you need to start with the basics. Our cream base is made from pure phosphatidylcholine (INCI: Hydrogenated Phosphatidylcholine). As a natural component of every cell membrane in the body, it’s the perfect carrier for vitamins and active ingredients. It also helps strengthen the skin barrier and supports skin renewal. For many users, phosphatidylcholine promotes a refined, healthy complexion.
Learn more about phosphatidylcholine here
.
Our “free-from” philosophy
In our concept, cheap substitutes like mineral oils or silicones have no place. We consistently avoid ingredients that could have harmful effects. Naturally, we exclude hormonally active substances like parabens. By completely avoiding colorants and fragrances, Hautcreme+ is also suitable for allergy sufferers.
The effects of Hautcreme+ can be divided into three key phases:
1.
Protection & hydration:
Hautcreme+ contains high-quality moisturizers such as hyaluronic acid, vitamin E, and panthenol. These ingredients protect the skin from environmental stressors, soothe irritation, and provide essential hydration.
2.
Deep action:
The concentrated vitamins support the skin’s natural functions. Our skincare is designed to reduce the signs of premature aging, strengthen the collagen structure, and counteract the causes of wrinkle formation.
3.
Restoring balance:
Phosphatidylcholine promotes skin renewal and helps reduce blemishes, while ceramides gradually rebuild the skin barrier. A strong skin barrier helps the skin defend itself against daily stressors.
Hautcreme+ was developed as an anti-aging facial care product. Its carefully selected ingredients are designed to support the skin’s natural functions, making it suitable for the entire body.
Face
Eyes
Hands
Neck
Décolleté
Body
Uses
Hautcreme+ is a complete skincare solution. Over the years, self-testing, scientific studies, and customer feedback have revealed a wide variety of uses:
Anti-aging
Wrinkles
Dull complexion
Dry skin
Irritated skin
Sunburn
After-shave care
Atopic dermatitis
Blemishes
Pore refinement
Keratinization disorders
Hautcreme+ comes in three variants, differing only in the balance of moisturizers and lipids. All active ingredients and vitamins are present in the same concentration across all variants.
Click the links below to find out which variant is best for you:
Hautcreme+ ‘Light’ with approximately 23% fat content
Hautcreme+ ‘Normal’ with approximately 26% fat content
Hautcreme+ ‘Dry’ with approximately 29% fat content